Your Business Is Locked and Staff Are Waiting
When the shop will not open, every minute costs you customers. We get the door open, figure out why it happened, and fix that too so it does not repeat tomorrow morning. Text us the address and a photo of the lock.
Why business doors lock people out
Commercial lockouts are often not about a lost key at all. A mortise cylinder on an aluminum storefront wears until the key stops turning. A closing manager took the only key home. A panic bar was dogged down wrong. An access control reader lost power overnight. A tenant improvement crew swapped a lock and nobody got the new key.
Each of these needs a slightly different fix, so a photo of the door and the lock helps us bring the right parts. Our truck carries common commercial cylinders and hardware, which means most of these are finished on the first visit.
Who is allowed to let us in
We need to know the person asking has the right to open the space. An owner with ID, a manager listed on the lease, or a business card plus a call to the owner usually covers it. For a chain store or an office in a managed building, the property manager or your corporate facilities contact may need to approve. Having that ready means the tech starts work on arrival instead of waiting on hold with you.
Fixing the cause before we leave
Once the door is open, the tech looks at what caused the lockout. A worn cylinder gets replaced. A sticking latch gets adjusted. If keys went home with an employee who will not be back, we can rekey that door, or several doors, so the old keys stop working. If you have many doors and many keyholders, ask about a master key system; it lets you give each person only the doors they need.
Everything is priced before it is done. If you only want the door opened tonight and the rest scheduled for a quieter time, that is fine.
Restaurants, clinics, warehouses and more
We see every kind of commercial door. Back doors of restaurants with heavy steel frames and a deadbolt the morning crew cannot turn. Medical and dental offices where a suite door locked over the weekend. Warehouses with a roll of padlocks and nobody sure which key fits which. Small offices in older buildings where the master key went missing years ago. The approach is the same: open the door you need open today, then help you get control of who holds what key, so the next morning starts on time.
Have this ready for the tech
Common questions
Can you come before we open, like 5 a.m.?
Yes. We are on call around the clock, and early mornings before staff arrive are a common time for us. Text the night before if you already know, or the moment you find out, and we will give you an honest arrival time.
Our alarm is armed. Is that a problem?
We do not work on alarm systems, so please have someone who can disarm it on the phone or on site. Opening the door with the alarm armed can bring a police response and a fine. Sort the code first and the visit goes smoothly.
An employee left with a key. Do we need new locks?
Usually not. A rekey changes the key that works without replacing the hardware. If you have several doors, we can rekey all of them to one new key, or set up a master key system so managers and staff carry different keys.
Do you work on glass storefront doors?
Yes, aluminum and glass storefronts are some of the most common doors we see. They usually use mortise cylinders and narrow-stile locks. We can repair, replace or rekey them on site in most cases.